AI support ROI calculator for founders
See how many hours you get back when your docs answer the repeat questions, and how fast usedocs pays for itself.
- Hours back a month
- 12.2
- Value of that time
- $1,224
- usedocs Growth
- $99
- Net a month
- $1,125
- About 69 questions answered from your docs: 9.2 hours
- 4 articles drafted from real questions, for you to review: 3.0 hours
- Growth is $99/mo. Founding batches pay less for the first year.
Assumptions
- A month is 4.33 weeks.
- Only questions your docs already answer count as answered. The rest still reach you, and usedocs lists them as gaps.
- Writing a help article takes about 60 minutes. Reviewing a draft written from real customer questions takes about 15.
- Payback counts only reply time. It leaves out after hours answers, faster replies for customers, and fewer repeat questions once gaps are filled.
How this calculator works
Count only questions your docs already answer
An AI assistant can only answer what your docs cover. Use the share of support questions your docs already answer, not every question you get. The rest still reach you, and usedocs lists them as gaps.
Price your own time
If you answer support yourself, the cost of a reply is the hour you did not spend building or selling. Use what an hour of your time is worth, not a support agent's wage.
Count the articles you never wrote
Questions your docs cannot answer come back every week. usedocs drafts the missing article from the real customer questions, so writing it becomes a short review.
FAQ
What share of questions can my docs answer?
It depends on your docs. Run the free docs scan to see which questions yours miss, then use your own number. If you are unsure, start between 30 and 40 percent.
Why not use a cost per ticket?
Cost per ticket figures come from teams with paid agents, tools, and managers. If you answer support yourself, your own time is the honest cost.
Does the result include the price of usedocs?
Yes. Net value subtracts the Growth price, $99 a month, or the current founding batch price while one is open.
Want the real numbers for your docs? Scan them free to see which questions they can't answer.
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