Library
Guides for docs that keep up
How small SaaS teams keep a help center accurate as the code changes and customers ask new questions. Tool comparisons live on the compare hub.
Start here
Featured
The first 15 help articles to write
What to write first in a new SaaS help center, with example titles.
How-to
Guides
Should your bot say “I don't know”?
Why honest refusals beat confident guesses, and how they become docs.
What helpful votes tell you
How to read article feedback and turn every “no” into a fix.
Add a cited support widget
Crawl, test ten questions, paste one script tag, and link the help center from the widget header.
llms.txt adoption study framework
Reproducible methodology + free tools to measure AI-facing docs readiness across SaaS sites.
From missed questions to articles
Treat refusals as a writing queue. Cluster, draft, approve, publish, recrawl.
Why docs chatbots hallucinate
The real failure mode is fluent invention. Test retrieval, require citations, and refuse when the page is missing.
Compare
Tool lists
Pricing
Pricing explained
AI support pricing, compared
Per resolution vs flat plans, with monthly costs at real volumes.
Document360 pricing
How quotes work, and what to ask before you sign.
GitBook pricing
Per site plus per user, with AI credits, worked out.
Help Scout pricing
Per user plans, Docs, and AI Answers per resolution.
Intercom Fin pricing
Per outcome pricing, worked out at real volumes.
Mintlify pricing
Free Starter, Pro, and how far the AI credits go.
Zendesk pricing
Suite seats, included AI resolutions, and the overage math.
Tools
Comparisons
usedocs vs other support tools
Honest writeups of Ferndesk, Mintlify, Zendesk, GitBook, Intercom Fin, and more.