Integration · Updated
Microsoft Teams integration for usedocs
If your company runs on Microsoft Teams, that is where an unanswered customer question should land. The Teams integration posts it there with a link to the conversation.
TL;DR
Short answer
usedocs posts handoffs and new leads to Microsoft Teams through an incoming webhook. Create the webhook in your Teams channel, paste it into Integrations, and test with a question your docs do not cover.
Overview
The usedocs assistant answers from your help center and hands the conversation to your team when the docs do not cover a question. With Microsoft Teams connected, each handoff and each new lead posts to the channel you chose. The handed off question also joins the gap list, where usedocs drafts the article that would answer the next customer. Teams is an alert path; customers keep getting answers on your help center and widget.
What this integration does
Handoff alerts
The question and a conversation link in your Teams channel.
Lead alerts
New leads from the widget, for follow up.
Incoming webhook
No bot to host or approve beyond your tenant's connector policy.
Feeds the gap list
Handed off questions become gaps with drafted articles.
Setup
Create an incoming webhook In the Teams channel, add an incoming webhook and copy its URL.
Paste it into usedocs In the dashboard, open Integrations, find Microsoft Teams under Alerts, and paste the URL.
Test it Ask the assistant something your docs do not cover and check the channel.
Limits and plan notes
- Alerts cover handoffs and new leads; edits and drafts wait in the dashboard's review queue.
- Webhook URLs are secrets: rotate them if one leaks and update usedocs.
- Delivery is queued, so expect seconds, not milliseconds.
- Your tenant's connector policies decide whether incoming webhooks are allowed.
Not for you if
Skip this if you need a Teams bot that answers questions inside Teams; this integration only alerts your team.
FAQ
What does the Teams integration post?
Handoffs and new leads, with the question and a conversation link.
Do I need admin approval?
It depends on your tenant's connector policy for incoming webhooks.
Do handed off questions become docs?
Yes. Each one joins the gap list with a drafted article.
Can I send alerts to several tools?
Yes. Slack, Discord, Teams, email, and signed webhooks can all receive alerts.
What if the webhook URL leaks?
Remove it in Teams, create a new one, and update usedocs.
Does Teams get alerts for edits or drafts?
No. Proposed edits and drafted articles wait in the dashboard's review queue; Teams receives handoffs and leads.